Terms & Conditions

1. Scope of Application

These Terms and Conditions govern the contractual relationship between TopDirectorLearn and the clients of our director training and leadership development services, leadership consulting and training offerings. They apply to all training development programs, analyses, consulting services and training services in the field of business leadership and training excellence. By commissioning our services or concluding a consulting contract, you agree to these conditions.

2. Services and Contract Conclusion

TopDirectorLearn offers are non-binding. Orders for director training services are only considered accepted after written confirmation by TopDirectorLearn. The contract comes into effect upon receipt of confirmation by the client or upon commencement of service provision by TopDirectorLearn. For the creation of precise training development programs, we need complete and correct information from the client.

3. Service Description

Our services include the creation of training development programs and leadership plans, organizational analyses, individual leadership consulting and training development solutions. The exact service description results from the respective order confirmation or consulting contract. The methods, timeframes and content described in our materials and on the website serve as guidance and can be adapted to optimally meet individual business needs and to take into account current changes in leadership practices.

4. Payment Terms

Payment for director training and consulting services is due within 14 days of receipt of the invoice without deduction, unless other payment modalities have been agreed. For long-term support or extensive training projects, individual payment plans can be agreed. Payment is made by bank transfer, credit card or other payment methods indicated on the website. In case of payment default, we reserve the right to charge default interest at the statutory rate and to withdraw from the contract.

5. Refund Policy

At TopDirectorLearn, we place great value on customer satisfaction and fair business practices in providing director training services. Our refund policy reflects our commitment to transparency and responsibility:

  • Cancellation by the Client:
    • Up to 14 days before the start of training work: 85% refund of fees paid
    • 7-13 days before: 45% refund of training fees
    • Less than 7 days before: No refund possible due to preparatory work already performed
    • After starting work on your training matters: No refund, as significant resources have already been deployed
  • Quality Guarantee:
    • If we demonstrably make errors in your training documents, we commit to free correction and take responsibility for any consequential costs that arise from our errors.
    • In case of demonstrably deficient quality of our director training services, we refund up to 100% of the fees paid depending on the extent and nature of the deficiencies.
  • Return Policy:
    • If you are not satisfied with our director training services, you can request a partial refund within 30 days after completion of the work.
    • We review each request individually and work with you to find a fair solution.
    • Refunds are only granted for services not yet provided.

6. Execution and Quality of Software Development Services

TopDirectorLearn conducts all director training and consulting services with the highest professionalism, care and expertise. We reserve the right to make content adjustments to optimally meet the individual business needs of clients and to take into account current developments in leadership practices. For individual consulting appointments, a free rescheduling is possible up to 48 hours before the agreed time. The quality of our training development programs is ensured through multiple internal reviews.

7. Liability and Cooperation Obligation

TopDirectorLearn works according to recognized methods of director training and business consulting. However, the quality and accuracy of our training development programs depends significantly on the completeness and correctness of the information provided by the client. The client is obliged to provide all information relevant to the training development completely and truthfully. TopDirectorLearn is not liable for errors or inaccuracies in the training development programs that are due to incomplete or incorrect information provided by the client. Our liability is limited to intent and gross negligence.

8. Confidentiality and Data Protection

TopDirectorLearn commits to absolute confidentiality regarding all business and personal information disclosed during director training work. All employees are subject to strict confidentiality agreements. The processing of personal data is carried out exclusively in accordance with our Privacy Policy and in compliance with applicable data protection laws. Further details on the handling of personal and business-related data can be found in our Privacy Policy.

9. Copyright and Use of Development Materials

All development materials, analyses and consulting materials created by TopDirectorLearn are copyright protected. They are provided to the client exclusively for personal use within the scope of their business affairs. Any transfer to third parties, except to business organizations and other authorized bodies, requires prior written consent from TopDirectorLearn. The client acknowledges that the methods, templates and analysis tools developed by us remain our intellectual property.

10. Technology Practice Changes

Leadership practices are subject to constant changes and adjustments. TopDirectorLearn strives to always work according to the latest practices and standards and to inform clients about relevant changes. However, we cannot guarantee the long-term validity of our leadership consulting or the immutability of the legal framework conditions. It is the responsibility of the client to inform themselves about significant changes in leadership practices that occur after completion of our services.

11. Jurisdiction and Applicable Law

Singapore law applies. The place of jurisdiction for all disputes is the registered office of TopDirectorLearn in Singapore.